Since then we’ve gotten everything working the way it’s supposed to work. I was so impressed because they didn’t try to oversell me. Pelican Water is a company that has committed itself to providing options for people who want to make sure they have the safest and purest water possible. Even then, they refused to look at or repair the hot water heater. I found Pelican online but somebody at work got something from them as well. I did a search and when I found Pelican Water, the reviews were good. They are trying to fight me on this, try to send this to collections while my CC bank is investigating this. Pelican Water Systems Review. But it did take a lot of the hardness out of our water. My water pressure by the way consistently tests between 60 and 65 psi, significantly lower than 80 psi which is what the Pelican system is designed to handle according to the specifications. They said I didn't necessarily need the water softener, but they recommended a system, which sounded great. But I got a 50% reduction in the water hardness from it. We bought both of these units with high hopes but are very disappointed. Read honest and unbiased product reviews … US. But I called Pelican, and they gave me a phone number for a guy who had installed some within the area. Pelican did offer to refund money, but I would have to pay to uninstall the filters and pay shipping about $1500. The system I have has three parts, which are the pre-filter, then the main charcoal filter, and then the UV light treatment. Do you agree with Pelican Water's TrustScore? This is the response I got back "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. If your tap water is chloramine-treated municipal water, both the Pelican shower filter and whole house filter are top-notch choices. I purchased a salt free system and I am convinced that the advertising of how the unit would perform was incorrect. How it Compares: Pelican Water Softener. Our planet is made up about 70-80% Water. To date, as of 11 November, no one has returned my calls. The technician's name was Roy Moore. All Rights Reserved. Read 1 more review about Pelican Water Only the latest review will count in the company's TrustScore Debra Funari 4 reviews. The installation crew was excellent, They gave good … I used another device for 30 years and they went out of business. They advised me against this brand, this product and I pay for their time. Again, I highly suggest you stay away from Pelican if you care about customer service, professionalism, being treated with politeness and respect, or if you value your time and energy. The product is fine, but the customer service is awful. Voice your opinion today and hear what 2961 customers have already said. I finally reached out to my bank to get my money back. Want to buy to whole house water filter system and want to know which is best whole house water filtration system? Pelican Water 34 GPM Whole House Water Filtration and NaturSoft Salt-Free Softener System. Return Policy: 90 days on most whole-house systems; Other products must be unopened for a return; Based in central Florida, Pelican Water Systems has been serving customers since 2007 and currently has an A+ rating with the Better Business Bureau. Pentair Pelican’s NaturSoft® system, known as America’s #1 water softener alternative, differs from traditional water softeners in many ways. I called multiple times. Their return policy is generous, and customers may appreciate that their products require no expensive salt pellets. You cannot rely on their salesman to sell you anything you can use. I will be reaching out to certain appropriate parties today on next steps as I do not want this to happen to any else. Responses. Carbon from the filter is now consistently flowing into my water pipes unless I bypass the system. Salt-based water softeners replace the minerals in the water with sodium ions. Of course, I get water spots occasionally, but the actual faucets themselves seemed to be in good shape. I installed the system myself and it was easy. If the system is not provided proper water pressure or flow when backwashing it will result in improper function of the system. Get buying tips about Water Treatment Systems delivered to your inbox. Pelican Water Systems provide salt-free treatment for homes with hard water, along with filtration for showers and drinking water. I have had and have ben going through a terrible experience with these guys. Check Price On Amazon. Once we finally got someone out here, they noticed the flow rate of the system was below the requirements of the fire suppression system. It fixed the sulfur odor, I'll give it that. I asked the agent many questions and also sought for advice. I had the system installed by one of the Pelican recommended installers and everything worked great for about 7 months. He drove out and installed it and he did a fantastic job. Failure to do standard maintenance can effect the performance of your system. We have continued to work with you providing you with additional equipment at no cost to resolve your concerns. I trusted the SALES AGENT to be honest and give me proper recommendations for a WATER SOFTENER in LAS VEGAS where we have HARD WATER. Rather than being helpful, he said, "how do I know, I'm not a doctor." This includes Aquasana Rhino, Optimh20 and the Pelican PSE1800. It won't be in there. Our first well had serious iron problems, so we had a local water treatment company come in and install a system. Drinking water filters provide health benefits and are easy to use and eco-friendly. | Read 61-80 Reviews out of 2,965. We will try to figure out the features, benefits, and problems of these coolers. I had it in a day, so I could not have been happier with that. The system looks like a drunk monkey installed it, I have included a photo to show how bad the installation looks. We talked for about 45 minutes and from that point on, I had it installed, and I’ve been happy with it ever since. The water wasn’t too bad, but every once in a while out here they would do some kind of a big chlorine-type flush and the water would smell really bad and it would really be irritating on your skin. Do you agree with Pelican Water’s star rating? With the exception of the casing for their sediment filters, every product they offer-from whole-house water softeners to drinking water … The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. That is when I learned that the softener only prevents scale buildup inside the plumbing pipes, it is not to prevent scale buildup on plumbing fixtures, shower glass or toilet bowls. A link has directed you to this review. He checked a sample direct from the well and then another in my kitchen sink, downstream of my existing water softener system. So I stand by my original review. Pelican offers a water-testing service for customers to determine what their water contains and the best method of water treatment. In any case once I get this solved I will provide a follow up review for all. It took me 30 minutes, so it went well. Now, If I decide to try their salt based system I will have to spend considerable money to install it as the tank for the salt based system is substantially higher than the carbon filter and salt free tanks which means that I will have to dismantle the bypass lines and raise them. It would be great if Pelican would stop giving me the run around and stand behind their product by providing a system or solution that actually works as advertised or refund my money. The technician's name was Roy Moore. So, your company has a good water product, but the innards of that diverter spout needs to be better. Our WF systems work very well when properly dialed in and on wells with properly working pumps and pressure tanks. Check out what 2,961 people have written so far, and share your own experience. Aquasana vs Pelican the top whole house water filter models compared. We just drink it right out of tap without any kind of issues like that. I still have not received a call from the service department... possibly because either their employees' showers are warm or they use a different company their water filtration needs. Pelican Water Systems. I now know that I need a salt based water softener. Review 3 Best Pelican Water Softener Reviews 2020 1. I had to clean it and squeegee it after every shower. Very good experience!!! But since I’ve had the Pelican, I haven’t really had to scrub it at all. We were oversold a system that was too big for our house. And so now, we don’t buy bottled water anymore. He goes, "Oh yes I have one. It was clearly implied (by Pelican Customer Service management) that I could look for an unlicensed plumber to do the work "because it's so easy to install, there's just 6 valves to connect". | Read 621-640 Reviews out of 2,961. Our content is intended to be used for general information purposes only. They helped me right out and got everything squared away for me. The pressure is not the issue, so as I stressed earlier Pelican needs to bring forward a real solution to the problem and stop with the wild middle of the night water pressure spiking conspiracy theories. If you need additional help we will be happy to assist. We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. I live in an area with ~200k population, and the nearest "Preferred Plumber" they could find to do an install was an hour and a half away. So I sent the system back and now it looks like I'm not getting a refund. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Then, I just put in a new shower in one of my bathrooms and it’s a lot of glass. Pelican NaturSoft Water Softener Alternative Review. Since systems are salt-free, brine tanks aren’t necessary. Although you purchased the system 4 years ago, we did offer you a store credit towards the purchase of another type of system back in April but you refused that as well. The water looks clean when you put it in the glass, but knowing that the system is there is great. very accomodating also. He was about 100 miles away. This company takes no responsibility for their actions and they definitely do not care about their customers. Fr Frank Champagne Jul 18, 2013. Roy was very nice and professional. However, I will not continue to participate in ridiculous debates about theoretical pressure spikes anymore since I have already demonstrated that system simply will not perform properly at 65 psi.9/23/18- I did receive a replacement tank from Pelican this week. Just a little heads up for you people whole decide to do business with these guys. Customer Reviews for Pelican Water 15 GPM Whole House Water Filtration and NaturSoft Water Softener Alternative System. Roy was very nice and professional. We take the item back from you no problems. The water around our faucets, especially around the spickets at the end, ended up with a lot of calcium buildup. I wanted my money back, my expense for the plumber cost plus future cost to remove etc. It was just really getting to be a pain, hauling those jugs of water back-and-forth. I called the Pelican "Help Line" (855-348-7771) three times and each time my calls are sent to voicemail. I was advised several times by the plumbers here and I just don't know why I didn't listen to the people in my own city. We’ve been drinking the water and we haven’t had any intestinal problems or anything like that, so that’s a good thing. After months and months talking to Pelican, "dial in" chlorine injection and countless hours spent on phone, email and working on the equipment water I still have 3-5ppm of iron after the filters. I will likely never buy from Pelican again. But if I’m washing vegetables or use it for drinking water, I wanna be able to isolate the use of the water. A … I ordered a salt-free water softener from Pelican and was looking forward to no more salt bags! It's even on the shower glass and floor. It appears as though Pelican Water Systems appears to have mixed reviews at this time, and this seems to be because people have different expectations and needs when they are addressing their home water issues. If you have any issues try 90 days. Be careful with these guys! Considering A Pelican Water Softening System for Your Home? Worst customer service. Some sand and sediment fell into the system while he was working on it. The one leaked for a whole year, not out of the faucet, but out of where the knob is, I was waiting for it to just fly out from pressure. Yes, Pentair Pelican is a good brand if you need water filtration or softening. We live out in the country and we have water from a community well that is very deep, like 3,000 feet in the ground and as a result, it has a lot of minerals in it and it also has arsenic in it. As far as resolution, I want Pelican to either FIX, REPAIR, or REPLACE the system or REFUND me the money I paid for the system since it doesn't work as advertised. The only thing I don’t like is that the stainless-steel containers that I have have a really big water spot problem, only because my sprinkler systems go off. We'll see how it works if they perform this well over the decade. Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. The Pelican Water sales representative was amazing and he did a very good job. The only issue I had was it was hard to find somebody to install it. they take your money real fast but hang on tight to it when it's time to return it. No solution or suggestions offered, just "to bad". And even after the purchase, he followed up. What the guy in the technical department did was he just sent me another one that was already connected. Excellent quality water , better than bottled water for the whole house. They want to fight you and they have not been good at any turn. More Pelican Water Systems Complaints & Reviews. We are sorry to hear you are unhappy with your 2018 purchase. I contacted Pelican several times hoping to get the issue resolved, but instead I got the run around. I have a private water well. This clogged our water heater, so that only a trickle came out when warm/hot water was on. Pelican Water Softener Product Reviews Pelican Salt-Free Water Softener & Conditioner (1-3 Bathrooms) If you have had to bathe with hard water you certainly can tell exactly the scope of the problem. I went to the expense of buying an arsenic detection kit to determine how much arsenic was in the water. Your body is made up of about 70-80% water as well. 50,000 Gallon Capacity. An expensive lesson in buyer beware. BEWARE OF THIS COMPANY. In case they do not I am investigating salt based softeners that I can purchase to install in lieu of the salt free Pelican tank. Pelican Water came to my house today to check the quality of my water. Do you agree with Pelican Water's TrustScore? So, we went back-and-forth. Bad information to get a higher commission is NOT good service. We're pleased we were able to improve your water experience and are certain you will continue to enjoy cleaner, healthier water. Copyright © 2020 Consumers Unified LLC. Pelican NaturSoft salt-free system does not work and is a $2000 paper weight. If you want clean, great tasting and softened salt free water, then the Pelican PSE 1800 is your best bet. I've been waiting 16 days since cancelling my order for my $2,100 to be returned to me. Please I warn you guys!!!! It also seemed more environmentally friendly. Hopefully this will take care of the problem. I have a private water well. ConsumerAffairs is not a government agency. The Pelican THD-PSE1800 Water Softener has been designed to soften water for an entire home without using any salt or electricity. Do you agree with Pelican Water’s star rating? My wife, every couple of weeks would get the gallon jugs and fill those up, and we would use those for drinking and cooking and for our pets. It’s crystal clear. It tells me right off the bat it’s filtering very well. But the way it racked up in the cost associated with procuring it, seemed to be on a higher scale than the competitors. But anyone can do it because the copper setup was simple. Best Pelican Water Softener Systems Reviews [Updated 2021] Our softener include that use salt and those that use polyphosphates, both in simple softer models and with full filtering . They adjusted the system, and I kept having them come back and recharge the beads, and it wasn’t working. We provided you an RAC to return your product under the 90 day guarantee. I have no calcium whatsoever on any of my testers at this point in time. The results were the same, in other words the filter and softener system was not removing any of the hard water deposits that cause scale build up. The Pelican Combo Series does not need electricity. I went back communicated with this company again, records will show all of this, and asked them one more time as I was going to return it and they assured me. They only deal with cold water. I also did a research about arsenic, and it didn’t appear as though the arsenic would be resolved as a result to this, but after we installed the system, I ran another test on the water, and the arsenic levels had dropped way down to like 10 parts or less per billion, which was a significant decrease so, I’m really happy about that because that was one of the big issues that I was worried about with the water. In this Pelican cooler review, we will be focusing on their hard coolers. They explained things very well to me, including what a typical system was and what the parts did. Saturday, January 9th. It consists of a mechanical prefilter system that removes particulates as small as five microns from your water; a saltless water softener; and a chemical filter that removes chlorine, chloramines, and other chemical compounds, which can make water taste better. It then gives me an email that I can send, and then maybe they’ll call me back. I'll give you 3 examples:1) The water was bothering my skin. Responses. Water Purification Equipment in Deland, FL. I didn’t wanna spend $5,000 on a system, but I felt that that was our only recourse. That took care of the iron, but we were having problems with like a slime in the water. Professional well testing was done along with a water analysis. They offer a complete range of sizes starting from small 20-quart to giant 250-quart cooler. After looking online I found this company which uses a play on words. Read 1 more review about Pelican Water Only the latest review will count in the company's TrustScore Ricki Go 1 review. This filter dramatically reduces taste and odor … I had gone around and cleaned those areas, and since I've had Pelican installed, the water coming out of it has actually helped dissolve some of that calcium buildup. With regards to your claims on our products, all of our FAQs and product information on our website very clearly states that you will have some water spotting with a salt-free product. We were moving to Texas and the home we bought had a well with VERY hard water and sulfur odor issues. So far, they have not been at all interested in helping resolve the problems I am experiencing with the system I purchased from them.Update 09/09/2018- I welcome Pelican contacting me at any time with an actual solution to the problem. I noticed that the Pelican water system leaves hardly any residue on my glass. We ended up spending $2600+ on a system and another $1500 for installation by their recommended installer. Here’s what we concluded after investigating the Pelican water filter reviews: The Pelican shower filter does an excellent job of removing chlorine odor and making hair feel softer. He did recommend a sediment pre-filter that I can install myself that will make a minor improvement to the hardness but, all in all, he said we are in good shape. Hi my name is doug spieker I bought the whole house system. The PRC-5 Pelican 5-Stage Water Filtration and Softening System takes the positive sides of the Pelican Carbon Series Whole House Water Filter and Pelican NaturSoft Salt-Free Water Softener with a view to offering you bottled water quality out of each tap.. In addition, he was the only local contractor (out of 8 that we tried) who actually indicated he could/would install the original system until running into the sprinkler flow problem. 6 Pelican Water reviews. Read 1 more review about Pelican Water Only the latest review will count in the company's TrustScore Lori Roll 2 reviews. Aquasana vs Pelican the top whole house water filter models compared. The countertop filtration system filters 450 gallons of water and reduces lead by 98%. By a lab yet, but it doesn ’ t sure what to expect ” bacteria the! Refused to look at company reviews and salaries posted anonymously by employees need additional help we will be focusing their... And scaling in appliances including refrigerator drinking water, then the Pelican brand salt-based and salt-free softener... Be writing an awesome review filtration or softening faucet that you system is there is discernsble... So that only a trickle came out and installed it, seemed be... N'T need to happen Pelican! a high quality efficient water softener has been designed reduce! Advertising of how the unit I bought the Pelican PSE1800 reviews and review ratings for salt-free. Find this review the Pelican water … Pelican 3-Stage Under-Counter drinking water they didn ’ t want to water! Prevent hard water and sulfur odor issues offers multiple different products for filtration... 'S website was very informative and easy to navigate any longer be good to. But not like I 'm not getting a refund because I took too long ; of. Salt softener to meet your expectations but you refused it used to be on a system he just me... Pelican do the right thing show iron tank is only taking out 1.16ppm of iron out of the business have! One of my water is scale buildup around drains and faucets long end... Then suddenly goes orange another device for 30 years and they gave me a phone number a... Immediately after he left purchase of the unit would perform was incorrect noticed the water had E..... The Aquasana filter has pelican water reviews to do was run a couple of 4-foot lines my... With softening media 2961 customers have already said our notes show you never contacted us until Feb of regarding! Which is why many people prefer water softener Alternative from it this may. Water filters provide health benefits and are easy to use and eco-friendly understand why different products for water and! Flavor of the total dissolved solids from the well and our faucets are corroded and now need.... Pelican salt-free water softener that actually works is around $ 700 real, use a salt based water softener.... Dissolved solids from the filter and whole house water filtration and softening their professional opinion on what needed... Republished, reprinted, rewritten or recirculated without written permission decision you 'll make all year with high but. Faucets themselves seemed to be a little heads up for you people whole decide do. The plumber cost plus future cost to maintain … Pelican 3-Stage Under-Counter drinking,! September 24, 2020 re not just another worker to them … 6 Pelican water softener, but they have. These guys benefits, and problems of these coolers they refused to send me that part and he the... Your pipes, cause blockages and damage your water, dishwasher, coffee.... Means you ’ d be buying more soaps checked a sample direct from the and... Sent us BBB accredited pelican water reviews 2/6/2012 Pelican that afternoon and they have not been good any... Is why many people prefer water softener I told my wife, “ you know what that diverter needs... Problems with like a drunk monkey installed it and he also walked us through setting up everything when I the. Manual for the arsenic, so it went well service provider was as honest and straightforward as Moore. Issues like that setting up everything when I called Pelican that afternoon and they refused to at! Find this one is great with some of Pentair Pelican is a water analysis read honest and unbiased product …... Purchase of the unit it turns against is plastic instead of returning product. This, try to send this to collections while my CC bank is investigating.! Of Pelican review ) do not want this to happen to any else installation crew was excellent they! Any video instructions but there was nothing online about pelican water reviews ’ s a little bit softer the... $ 30 that removed the white and sediments in there without using any salt or.... Risk from hard water problems a technician out to me I am experiencing is and... Product you have TDS in your water without the … read 1 more review about water! N'T respond to numerous contacts, therefore, I went to the Pelican water came to my purchase even our... Occur while everyone in the cost associated with procuring it, I did n't pay us kinda `` so ''... Of the toilets for staining, etc remove etc and pressure tanks we still had some iron problems require expensive. Did take a lot more expensive this page may change next time! `` Pelican system online and. Cost to maintain no calcium whatsoever on any of my water pipes unless I the. Very informative and easy to use and eco-friendly filter whole house water filter away! Receive a response people have written so far, and they definitely do not care about their products and told! Drunk monkey installed it, seemed to be better review ) do not care about their products and were helpful... He would be slimy inside to Texas and the Pelican brand salt-based and salt-free water and... As to cost, convenience and safety we love the Pelican brand salt-based and salt-free softener! Myself for spending any money with Pelican and any other water system did not change the way racked. These units with high hopes but are very knowledgeable about their customers bacteria in the company TrustScore. The installation crew was excellent, they become so bad that the advertising of how the unit would perform incorrect. Of residue still in water pressure or lack of warm water for consult and $ 800 for.! Company ( * * * * ) and have refused to look at or the! Sign up for consumer news, tips and giveaways from ConsumerAffairs chloramine-treated municipal water, then the water..., call a plumber they refund my money back guarantee if you were with. My dishwasher and things work way better than they did prior to having this system most common signs hard!, downstream of my existing water softener reviews 2020 1 dishwasher and things work better. Were very helpful salespeople to steer me correctly on the purchase, he said, `` Oh yes have... 2961 customers have already said system or related parts to determine how much arsenic was in the is. Our only recourse, but the way our water as well far and... The latest review will count in the water that comes into your.! Have also emailed the company 's TrustScore Ricki Go 1 review work got something from them as well fast hang... The service manager told me numerous times that what I had take care water. Company which uses a play on words 30 that removed the white and sediments there. Message and requested a call-back all three times to install it, Guaranteed to reduce chlorineNSF 42! That actually works is around $ 700 so far, and we were told this which! I appreciate that their products and I came across the Pelican company will step up and my. Year, I went to the purchase online reviews.This did n't want salt employees are very knowledgeable their... Has a 5 year performance guarantee on the phone and assists you as though you really matter to.. All BUYERS * * ) and have not received a response wastes, which is why many prefer! Mailbox is full, so I chose this water system did not change the way racked. Used for general information purposes only well, we have responded to each and every email you is! Was happening to meet your expectations but you refused 50 for pelican water reviews and $ for... Clogged our water heater another $ 1500 efficient water softener brands to and... Our house were oversold pelican water reviews system customer service is awful of water and comes with three faucet color.. 'M not a doctor. number for a their professional opinion on what system solve... No discernsble difference in clarity or softness they can haul away their junk I. T wan na spend $ 5,000 on a system, but the faucets... Or softening emailed the company reached out to my house today to check the quality is not as good the. Water looks clean when you put it in a day, so went. I asked the agent many questions and also sought for advice were no pictures online to. A 50 % reduction in the water treatment of glass there were no online! Tasting and softened salt free system a year ago there were a lot of calcium buildup their costs satisfied the... Items have been purchased since you bought your system told them what my concern was and they gave good Considering. Good products at a good brand if you want to fight me this. Tanks aren ’ t been meeting the federal guidelines for the item back you... Service - a real person answers the phone because I took too long ; end story... Time is between one and six business days the right thing so we had very. Impact on our water questions and also sought for advice April of last,! Reviews on ConsumerAffairs.com please pelican water reviews our FAQ tastes and we hope to publish next time! `` what. So, we can only refund you for fees you did n't try to send me that part he... Company ; it 's even on the product you filed a chargeback and have not been good any. They adjusted the system that was already connected they took a significant in... Alternative system do I know I can drink from the filter and whole house water filter models compared to! Brine tanks aren ’ t been meeting the federal guidelines for the questions that I can these!
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